AUTHORISED FINANCIAL SERVICE PROVIDER
FSP 34046
PROTECTION OF PERSONAL INFORMATION POLICY
Privacy Policy (POPIA)
Associated Broker | Authorised Financial Services Provider | FSP 34046
Last Updated: January 2026
Associated Broker (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and applicable South African laws.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights as a data subject.
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1) What Personal Information We Collect
We may collect and process the following types of personal information (depending on the service you request):
Full name and surname
Contact details (phone number, email address, physical address)
Identity number and date of birth (where required)
Policy and insurance information
Vehicle, property, or business risk details (where applicable)
Banking details (where required for policy administration)
Claims-related information and supporting documents
Communication history (emails, calls, WhatsApp messages)
Any other information you provide for quoting, policy servicing, or claims support
Note: In some cases, we may process special personal information (such as medical-related information) only where required for a product application, underwriting, or claims and where lawfully permitted.
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2) Why We Collect Your Information (Purpose)
We collect and use your personal information for legitimate business purposes, including:
Providing insurance quotations and comparisons
Providing advice and/or intermediary services where applicable
Completing policy applications, renewals, amendments, and cancellations
Communicating with you about your cover, premiums, and policy terms
Assisting with claims submission and administration
Complying with legal and regulatory obligations (e.g., FAIS, FICA, insurer requirements)
Preventing fraud, verifying identity, and managing risk
Maintaining service quality and business records
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3) Legal Grounds for Processing
We process personal information only when we have a lawful reason to do so, including:
You have given consent (for example, when submitting a form)
Processing is necessary to provide a product or service you requested
Processing is required to comply with a legal obligation
Processing is necessary for legitimate business interests (in a lawful and reasonable manner)
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4) How We Use Your Information
Your personal information may be used to:
Contact you regarding a quote, policy, review, or claims assistance
Provide you with information relevant to your enquiry
Submit information to insurers, underwriting managers (UMAs), and product suppliers for underwriting decisions
Confirm cover, policy documentation, and servicing instructions
Communicate important policy changes, renewals, or required actions
Important Notice:
A website enquiry or quote request does not automatically constitute financial advice. Advice is provided only once we have assessed your needs and, where required, issued a Record of Advice in terms of FAIS.
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5) Sharing Your Information (Third Parties)
We may share your information only when necessary and lawful, including with:
Insurers, underwriting managers (UMAs), and product suppliers
Claims administrators, assessors, repairers, service providers (where relevant)
Compliance service providers and statutory bodies (where required)
Regulators or legal authorities where required by law
Our authorised representatives or internal staff who need access for service delivery
We do not sell personal information to third parties.
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6) Direct Marketing
We may contact you regarding insurance products or services relevant to your enquiry.
If you do not wish to receive marketing communications, you may opt out at any time by contacting us or using an unsubscribe option where available.
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7) Data Security
We take reasonable and appropriate security measures to protect your personal information against:
Loss, misuse, or unauthorised access
Unlawful processing
Accidental destruction or damage
Security measures may include access controls, password protection, limited staff access, and secure storage practices.
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8) Data Retention (How Long We Keep Information)
We retain personal information only for as long as reasonably necessary to:
Provide services to you
Maintain required financial and compliance records
Meet legal, regulatory, and contractual obligations
Retention periods may be influenced by FAIS recordkeeping requirements, insurer obligations, and other applicable laws.
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9) Your Rights (Data Subject Rights)
You have the right to:
Request access to your personal information
Request correction or updating of your information
Request deletion of your information (where legally permissible)
Object to certain types of processing (where applicable)
Withdraw consent (where processing is based on consent)
Lodge a complaint with the Information Regulator if you believe your rights have been infringed
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10) Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and understand website traffic.
Cookies may be used to:
Improve site performance and navigation
Measure website usage
Help us improve content and functionality
You may disable cookies in your browser settings, however this may affect website functionality.
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11) Children’s Information
We do not knowingly collect personal information from children without the consent of a parent or guardian, unless permitted by law and required for legitimate policy purposes.
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12) Contact Us (Privacy Queries)
If you have any questions regarding this Privacy Policy or how we process your personal information, you may contact us:
Associated Broker | FSP 34046
Email: info@associatedbroker.com
Tel: 021 344 1960
Website: associatedbroker.com
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13) Updates to This Policy
We may update this Privacy Policy from time to time to ensure ongoing compliance and accuracy. The latest version will always be available on our website.
INFORMATION REGULATOR
You have the right to complain to the Information Regulator, whose contact details are:
Information Regulator:
General enquiries: enquiries@inforegulator.org.za
Complaints (complete POPIA/PAIA form 5)
– PAIAComplaints@inforegulator.org.za – Should your PAIA request be denied or there is no response from a public or private body for access to records you may use this email address to lodge a complaint.
– POPIAComplaints@inforegulator.org.za – Should you feel that your personal information has been violated, you may use this e-mail address to lodge a complaint.
Compliance
POPIACompliance@inforegulator.org.za. This e-mail address should be used for POPIA compliance matters such as:
- Applications for Prior Authorisations
- Applications for Exemption
- Applications for Processing of Information of Children
- Applications for Processing Special Information
- Applications for Codes of Conduct
- Security Compromise notices (Data breaches)
PAIACompliance@inforegulator.org.za. This e-mail address should be used for:
- Requests for assessment of non-compliance with PAIA.
- Submission of PAIA annual report by public and private bodies.
- Requests for access to the records of the Information Regulator.
Telephone number: 010 023 5200
Physical Address: JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001
Postal Address: P.O Box 31533
Braamfontein,
Johannesburg
2017
